New DVSA Code of Practice: What Should You Expect From Your Driving Instructor?

Choosing a driving instructor is about more than finding someone with an available lesson slot. You are trusting someone to help you learn safely, build confidence and prepare for driving independently.

The DVSA is introducing a mandatory Code of Practice which will put professional standards in the spotlight. It will cover how instructors teach, communicate and run their businesses.

At Training Wheelz, we believe now is a useful opportunity to explain what a positive learning experience should look like.

When does the new code start?

DVSA says the new mandatory code will be introduced between late 2026 and early 2027. The exact start date has not yet been confirmed.

It will replace the existing voluntary code and ADI register guide. Instructors will have to confirm that they have read and agreed to it when applying to become an instructor, renewing their registration or applying for a trainee licence.

Feeling comfortable enough to learn

Driving lessons can feel challenging, particularly when you are nervous or learning something unfamiliar.

You should feel able to ask questions, explain what you find difficult and say when you do not understand an explanation.

The published code addresses safeguarding, professional boundaries and respectful behaviour. It rules out aggressive or intimidating conduct.

For us, a calm learning environment still allows challenge. Your instructor can help you stretch your skills while giving you the support needed to make progress.

A mistake should lead to useful learning. For example, after a difficult junction, discussing what you noticed and how you judged the situation can help you make a better decision next time.

Understanding what you are paying for

The new code includes expectations around lesson prices, duration, cancellations, refunds, personal information and complaints.

Before starting lessons, take time to understand the arrangements. If anything is unclear, ask.

Useful questions include:

How long will each lesson last?
How do I pay for lessons?
What happens if I need to cancel?
How will I keep track of my progress?
Who should I contact if I have a concern?
Clear information helps you and your instructor start with the same expectations.

Knowing how your driving is developing

Progress involves more than ticking off topics.

You might have practised roundabouts several times but still need support recognising lane markings early. You might be comfortable moving off on level roads while finding hill starts more demanding.

At Training Wheelz, we agree learning goals with you and use reflection to help you understand your progress.

Consider these questions after a lesson:

What can I now do with less help?
Which decisions felt easier?
Where did I still need support?
What would I like to develop next?
Our Total Drive pupil app helps you keep track of progress and lesson payments. Our theory test app also supports your learning between lessons.

Having a choice about photographs

Passing your test is something to celebrate, but sharing a photograph should be your choice.

The published code requires explicit written consent before instructors share client information, images or videos.

If you would prefer to keep your achievement private, tell your instructor. You can celebrate with family and friends without appearing on a driving school’s social media.

Learning for the journeys after your test

Think about the driving you want to do once you have passed. That might mean travelling to work, visiting family or making journeys on unfamiliar roads.

Your lessons should help you build the observation, planning and judgement those journeys require.

At Training Wheelz, our aim is to develop safe, confident, independent drivers. We encourage you to understand your decisions and recognise when you need to adapt.

Driving lessons with Training Wheelz

We provide manual and automatic lessons in Exeter and Cranbrook, with manual lessons in Honiton, other parts of East Devon, Bridgwater and Taunton.

Whether you are a complete beginner, a nervous learner or returning to lessons, we can discuss your experience and help you plan your next steps.

Contact Training Wheelz to ask about driving lessons.

You can also read the new DVSA Code of Practice on GOV.UK.